Returns and Exchanges

Returns and Exchanges:

Contact: thepondlife4me@gmail.com

Refund and Exchange policy:

30 Days from the purchase date
Damage from shipping must be reported, and photo-documented within 24 hours of delivery All items must be in new, unused, and untested condition. Items opened and used in any manner are not returnable.
Cost of shipping will be deducted from the refund amount. The customer is responsible for shipping when returning the item. We recommend you insure your return with your shipping entity.

Non-returnable items include: tubing, books, liquids, liners, liner underlay, fish food, plant food and medicine.

Return procedures:

Every item needs a Return Authorization number (RA#) provided by The Pond Life- thepondlife4me@gmail.com.
All items must be: in original condition, in original packaging, including manuals, blank warranty cards, and all accessories (unopened).
DO NOT WRITE on any of the product packaging.
Your return will automatically be ineligible for exchange/refund.

Pack the return in a new box with plenty of packing material for cushioning. Write your RA# on the paperwork and the outside of the new box.

(DO NOT WRITE ON THE ORIGINAL PACKAGING)

We recommend that you also check if your product has a warranty with instructions.

Ship Returns to:

The Pond Life
2629 Foothill Bl. #447
La Crescenta, CA 91214

Shipping Info:

Delivery: 2-10 Business Days

Free Shipping on orders over $149 in the continental United States unless stated on a specific item due to size or weight.

Shipping Fees:

UPS rates apply to all orders that do not meet free shipping criteria.